Shipping + Returns
 

When will my order ship?

I typically ship out once a week unless it is during a busy holiday season in which case I ship more often. You'll receive tracking when your order has been packaged up, typically in 1-7 business days after ordering. If the tracking hasn't updated, it's likely waiting for me to take it to the post office. I am a one woman show and take a lot of time and care to combine multiple orders, refund shipping overages, and carefully package pots for safe travel so please be patient with me!

I'm local to Baltimore, can I pickup my order? 

Yes! Use the code PORCHPICKUP to take away shipping charges and send me a message after purchasing. We can set up a time that works for us both for you to swing by for pickup. I offer contact-less porch pickup using a clean and safe outdoor storage box. Please allow at least 24 hours for packing of your order and plan to pick up within 7 days of purchase. Due to the COVID restrictions I ask that you please wear a mask on my property and practice social distancing. Thank you so much for helping us all stay safe during this unusual time.

Will you combine shipping?

I absolutely will! I am happy to combine purchases when its safe to do so and refund any shipping overages back to you if it happens to cost less. If the items are too big or fragile, I may still ship individually to ensure they arrive at your door safely. If you have ordered multiple items separately please feel free to let me know and I will be sure to combine shipping if possible.

Can I cancel my order?

I’ll accept a cancellation within 24 hrs of purchasing, just send me a message with all your order info please!

Do you accept returns or exchanges?

I’m sorry but I don’t. Due to the fragile nature of ceramics, packaging and shipping safely has taken me years of fine tuning. Having a customer send something back typically results in breakage. Of course if there's a problem with your order, I’ll always do my best to rectify the issue so please contact me.

What do I do if my item arrived damaged?

Ceramics are fragile. I do my absolute best to package them safely for travel, but once USPS or UPS takes over the parcel, I can't be held responsible for delays and damages. Breakages occasionally happen, and honestly it devastates me just as much as you. Thankfully, shipping damage is covered by insurance which is included in your priority mail shipping cost. You can file a damage claim with USPS to receive a refund for your damaged items (https://www.usps.com/help/claims.htm). Please reach out to me as well and let me know of the damage and that you've started the claim process, I always want to be kept in the loop!

For the claim, you will need your tracking number, order confirmation and possibly photos of the item and the packaging. You may also want to hold onto the item and packaging temporarily. This process may take a week or more, and I understand that this may be frustrating to some. Please be patient and know that I are here to help you through the process. If you are denied a reimbursement for any reason, please contact me with proof of the denial (typically they send a letter) and I can arrange for a replacement or refund depending on what my schedule can allow for at the time. In the event of a refund, only the cost of the damaged item will be refunded, not shipping costs.

If you are giving Pinkkiss Pottery as a gift, please open and inspect your package immediately before giving it to your recipient. Refunds and replacements cannot be made if you fail to contact me within 7 days of delivery of your order.

These are my policies, which you are agreeing to with your purchase. I want your experience with my work to be a great one, so please feel free to contact me with any questions or concerns. Thank you for your support of my small, handmade business!